LUMA Energy-Saving Kit FAQs

How do I get a free LUMA Energy-Saving kit and who is eligible?
Specific eligibility criteria may vary based on current promotions. To receive a kit, one must be a LUMA residential electric customer. The kit, including shipping, is provided at no cost to eligible customers. Visit eekit.lumapr.com, enter your promotional code, and complete the online order form to receive your free LUMA Energy Savings Kit.

What is included in the free LUMA Energy-Saving kit?
Each LUMA Energy-Saving kit is free and will include the following:

One (1) Fixed Showerhead Aerator
One (1) Bathroom Sink Aerator
One (1) Advanced Power Strip (Tier 1)

How much does the LUMA Energy-Saving Kit cost?
The LUMA Energy-Saving kit (and shipping) is free to LUMA Energy customers. By installing this equipment in your home, you will also enjoy a reduction in energy consumption which could result in month-to-month electric bill savings.

When will I receive my Energy-Saving Kit?
Once ordered via the website (eekit.lumapr.com), please allow approximately 15 business days for order processing and delivery of your LUMA Energy-Saving Kit. All kits will be mailed directly to the customer.

Who will install the equipment included in the Energy-Saving Kit?
All equipment in the LUMA Energy-Saving Kit can be self-installed. A detailed installation guide is included in the kit.

Where can I check the status of my Energy-Saving Kit?
For questions on an existing Energy-Saving Kit order, please reach out to our team at 1-844-888-5862.

How long will Energy-Saving Kits be offered?
Energy-Saving Kits are currently a limited-time offer and are first-come, first-served. To view the current offering, please visit our website at eekit.lumapr.com.

I see my tracking email is coming from a Resource Innovations domain and not a LUMA domain. Who is Resource Innovations?
LUMA Energy has partnered with Resource Innovations to implement this program. You may see your order shipment and confirmation emails coming from a domain belonging to one of these partners.

Feel free to contact our team by phone at 1-844-888-5862 for additional information.