LUMA Energy-Saving Kit FAQs

How do I get a free LUMA Energy-Saving kit and who is eligible?
All residential LUMA Energy customers are eligible to receive one (1) Energy-Saving Kit per household. The kit (and shipping) is free to customers. Simply visit our website at eekit.lumapr.com and complete an order form to receive your free Energy-Saving kit from LUMA Energy.

What is included in the free LUMA Energy-Saving kit?
Each LUMA Energy-Saving kit is free and will include the following:

Six (6) 60w A19 LEDs
One (1) LED Auto On/Off Nightlight
One (1) Advanced Power Strip (Tier 1)
One (1) Installation Guide

How much does the LUMA Energy-Saving Kit cost?
The LUMA Energy-Saving kit (and shipping) is free to LUMA Energy customers. By installing this equipment in your home, you will also enjoy a reduction in energy consumption which could result in month-to-month electric bill savings.

When will I receive my Energy-Saving Kit?
Once ordered via the website (eekit.lumapr.com), please allow approximately 15 business days for order processing and delivery of your LUMA Energy-Saving Kit. All kits will be mailed directly to the customer.

Who will install the equipment included in the Energy-Saving Kit?
All equipment in the LUMA Energy-Saving Kit can be self-installed. A detailed installation guide is included in the kit.

Where can I check the status of my Energy-Saving Kit?
For questions on an existing Energy-Saving Kit order, please reach out to our team at 1-844-888-5862 or via email at EE@lumapr.com.

How long will Energy-Saving Kits be offered?
Energy-Saving Kits are currently a limited-time offer and are first-come, first-served. To view the current offering, please visit our website at eekit.lumapr.com.

I see my tracking email is coming from a Resource Innovations domain and not a LUMA domain. Who is Resource Innovations?
LUMA Energy has partnered with ScottMadden, Inc. for the implementation of this program. The ScottMadden implementation team includes Resource Innovations. You might see your order confirmation and shipping emails coming from a domain from one of these partners.

Please do not hesitate to reach out to our team via phone at 1-844-888-5862 or via email at EE@lumapr.com for additional information.